Honda Service Frequently Asked Questions

Have a question about a Honda vehicle service? Parkway Honda of Dover, Ohio wants to help you find the answer! There are a variety of services that your Honda needs in order to remain in good condition and perform at its best. Whether it’s a question on a service appointment, oil change, or a recall on your Honda — you’ve come to the right place! Our Frequently Asked Questions (FAQs) page provides the details on the some of those questions you may have about your Honda service. If you do not see the answer to your service question on this page, please give us a call and speak with a friendly Client Care Coordinator at 330-364-8661

Q: Where do I go to schedule my service appointment?
A: You can schedule your service appointment at this link https://www.4parkwayhonda.com/service/schedule-service/ on Parkway Honda’s Website. Also, you call us at 330-364-8661 and speak with a qualified Client Care Coordinator during business hours. It’s quick and easy!

Q: Can Parkway Honda keep me updated on my repairs?
A: Absolutely! Our team will check you in when you arrive with text and email options to keep you updated on the progress of your repairs. Our team will be in contact with you as soon as your service is complete. Also, our team will be reaching out to you during the process if your vehicle requires an extended period to repair.

Q: How long will my oil change take?
A: On average an oil change takes about 45 minutes to an hour, however it will depend on the number of customers ahead of your vehicle. Your service advisor can give you a better estimate when you drop off your vehicle.

Q: What is a Multi-Point Inspection?
A: A multi-point inspection is a vehicle health report card for your vehicle, indicating which items may require future attention and those that need to be addressed immediately. During a multi-point inspection, we inspect tires, brakes, hoses, struts, springs, ball joints, fuel lines, conduct general inspection of the vehicle and top off all fluids. Here at Parkway Honda, we make sure nothing is overlooked on your vehicle.

Q: Does Parkway Honda’s service department have coupons or offers?
A: We offer service coupons/offers on our website at https://www.4parkwayhonda.com/service/service-specials/ or see our service advisors for details when you arrive. Save today with discounts on your Honda services.

Q: Does Parkway Honda have Certified Honda Technicians?
A: We pride ourselves on having some of the best Certified Honda and ASE Technicians in the area to get you back on the road safely. Our highly trained technicians will make your next service a quick and easy process.

Q: How long will it take for my vehicle recall to be serviced?
A: Our friendly Client Care Coordinators can give a better estimate on the range of time depending on the advised service recall. You can also contact us for an update at 330-364-8661 during business hours. A service recall on a software update may only take 30 minutes but a recall on brakes can usually take a few hours. There are some recalls where repairs take a few days pending on the service required, and if the parts are in stock.

Q. What are the newest recalls that Honda has released?
A. Below are some of the newest recalls to be release from Honda are:
22-021 : Ridgeline Rear Frame Repair – We ask you to drop the vehicle off in our care. It will take us 3-4 hours to complete.
22-049 : 2017-19 Ridgeline Tailgate Harness Safety Recall – This is a 2-part recall.

• • • We will schedule you in for an inspection. This visit will take approximately ½ hour.
    • If your vehicle fails the inspection we will order the parts per Honda, then schedule you in for the installation. This visit will take up to an hour and a half.

23-008 : 2016-23 Multi-Model Auto Idle Stop Restart SW Update PUD – This visit will take 1-2 hours to complete.
22-007 : 2022 Pilot Trailsport & Ridgeline Idle stop SW Update PIC – This visit will take 1 hour to complete.

Q. How do I know if my vehicle has a recall?
A. Please give us a call at 330-364-8661 with your VIN (this is 17 numbers and charters found on your insurance card or bottom left driver side of your windshield) we will run your vehicle ID to see if you have any outstanding safety recalls. Once you have your VIN, you can also check your own recall here at this link: https://owners.honda.com/service-maintenance/recalls Your safety is our top priority!

Q: Can I wait for my vehicle to be serviced at Parkway Honda?
A: Enjoy TV, WIFI, and free Starbucks coffee and tea while you wait. Depending on the service required on your vehicle, you can either stay in our comfortable, clean and sanitized waiting room or leave, and our team will contact you after your service is complete.

Q: Does Parkway Honda wash my vehicle after its service?
A: We do have a complementary car wash for every service appointment. After our technicians work on your vehicle, the exterior will be washed and dried by our detailer. Enjoy a clean vehicle after your service with us!

Q: Will Honda contact me after my service?
A: We will contact via text, email, or phone call. We will ask how your service was to make sure you were satisfied. You will also receive a survey from Honda Corporation. Please take the time to fill this survey out. We would love to hear from you!