Mason who helped me was very nice and took care of everything for me!

On March 15th 2025 I purchased my VERY FIRST BRAND NEW CAR! After months of researching I found a few I liked. I began to look at prices. As all of you have seen, they are high! DOVER PARWAY HONDA was the BEST priced amongst Steubenville, Tridelphia, Wheeling and St. Clairsville. My husband bought a used Dodge Tradesmen from DOVER PARKWAY HONDA 4 years ago and we are still very pleased with it and the service then. Neil Cozart was our salesman then, really upfront, no games and all around honest guy. This time Neil, now sales manager (congrats again on that, you're the best person for the job) handed us over to Mike Parker. Mike, was just about the best people person you'd ever want to deal with! I hope I made his job a lot easier having details about what I wanted in a vehicle. Mike listened intently so he'd pick the right car for me to test drive. Mike pulled up an obsidian blue pearl Honda Pilot. I knew I'd be taking it home the moment I saw it! Mike went over all the basic details to get us started for our test drive. As my husband slid into he passenger seat he said, "this is really nice" coming from a truck lover I knew I had him sold! We drove it around, looked at all the features. He and I discussed payments again. We drove back to the dealership. Mike offered to show me more vehicles but I was sold because I'm a sucker for blue. Mike walked us through the paperwork, discussing options for payment strategies. After picking what comfortably fit our budget we moved on to credit approval and signing. I forgot her name (and I'm sorry for that) but she was super nice and informative. She offered us warrenties and insurances. She was encouraging when I teared up after handing over our down-payment. My husband and I work very hard for our money it was emotional and exhilarating at the same time. When leaving her office Neil caught sight of my tears and comforted me and encouraged me that I wouldn't regret it. Again caring people work here! We met back up with Mike and he told us that the car was being taken in the back to be washed and waxed and swept out. He sat with us while we waited. We talked about life, he was real with us. We enjoyed speaking with him. He asked us if we had any questions. We asked he answered. When the car was done, Mike walked out with us and showed us some more features gave us his card, told us if we had any questions at all to please do not hesitate to call him and ask. My husband and I are completely satisfied with our first brand new car purchase from DOVER PARKWAY HONDA. SERVICE DEPARTMENT REVIEW My Honda Pilot did not come with a heated steering wheel. I did have one installed. They did not have one at the facility. I had to make an appointment, which was not a problem. On the day of my appointment, I arrived on time.They installed the heated steering wheel and showed me that it did work. A few days went by and it had been warmer temperatures as it's springtime, a cool morning came, and I tried to use the heated steering wheel and it wouldn't work. I immediately called the service department, and they assured me that if I brought it in that they would fix it up. So I set another appointment. Before I had gone in for the second appointment, I noticed some Fingerprints in the fabric on the ceiling above the doors. I called the service department back to let them know about it. They assur3d me that they would take care of it when I came in for the steering wheel. I went up for my appointment and they found a loose connection for my heated steering wheel, they connected it and it has been working fine ever since They cleaned the Fingerprints off the fabric, too. However when I got home, I noticed that there were still some fingerprints. Of course, I was a little bit upset that I'd have to make another trip to Dover to get this fixed. I called immediately and they said put some blue painter's tape around the problem areas. I made my third appointment. The service manager even came out and had me come out and show him exactly where all of the tape spots were and used an LED light. When my car was done, the service manager and another gentleman, walked through the clean car with me, and I verified that everything was gone, cleaned and fixed, they even swept the floor is for me! My overall first time car, buying experience with Neil and Mike at DOVER PARKWAY, HONDA has me completely satisfied! When the time comes that we do need another vehicle, whether it be for our 2 future drivers or my husband or myself. We will definitely be considering them again. Thank you so much!

Had a recall item done on my vehicle. Scheduling was easy, service was fast. I opted to have them change my transmission fluid, price was fair.

Heather was nice to deal with

Been a customer there for many years. They were on the Boulevard when we bought our first Honda. The faces have changed but the honest, patient, kindness of the service department remains the same.

We looked at cars several weeks earlier and never felt pressured to buy. When we returned we received the same welcoming sales person who went out of his way to find what we wanted and priced up a few cars we were unsure about. We ended up getting exactly what we wanted and our salesman worked with us through the ceramic coating process by providing us a courtesy vehicle and making sure the detail shop addressed my concerns. Overall Jimi made the buying experience painless and even kinda fun. Thank you!

Amazing experience with Bentley in Sales!

Friendly and professional in every way! They took my CRV in on time, and handled the recall and maintenance while I waited in the comfort of the waiting area. Thank you for making it a pleasant experience!

Great job servicing my wife’s 2021 Hyundai Palisade!

We had an awesome experience! Jamal was very helpful and knowledgeable! We will definitely be recommending Jamal and Parkway Honda to our friends! Thank you, for making the car buying experience easy! We love our Honda CR- V!

Everybody was friendly and professional. My service was finished faster than anticipated and the waiting area was comfortable. All in all, it was a pleasant experience.

Justin Woolums did an excellent job with helping me to purchase my new 2026 Honda Passport Trail Sport. No pressure just great help and excellent at answering all my questions. Thank you Justin for making it an easy transaction. Cindi Leslie Realtor