Customer Testimonials

It was a very quick and timely oil change, tire rotation and new wipers. The people were polite and kind.

Great service! Kept me up to date on what was going on. Inspecting the vehicle in question and let me know when it was done and ready to be picked up.

You got me in and out in great time! Thank you for the exceptional service that you provide. I know I can always count on Parkway Honda’s service team! Thank you all.

Fast & curious service! I had an oil change & tire rotation.

The girl was so nice. Calibrated my tire thing in car for me and swept driver and passenger side in the front for me. And did my recall. Very much appreciated!!!!

Very easy process and everyone was friendly and professional. We were happy that we decided to stay local instead of going north.

Had a great experience with Parkway Honda! Bentley (sales) and Justin (finance) were both a pleasure to work with. No BS, no high-pressure sales tactics, and everything was straightforward and efficient from negotiation to pickup. They made the entire process smooth and hassle-free. Definitely worth the long drive to pick up the car. Highly recommend!

November Special --Oil Change $10 discount Didn't get the notice until after I got the oil change so I didn't know to ask for it

I bought my 2015 Honda Civic in 2019. I took my car to Parkway Honda for service ever since. I have never had a bad experience with thier service and friendly staff. I would and will give you 5 stars for everything. Thank you for servicing my 2015 Honda Civic!

Always a positive experience dealing with the service department.

I always get great quality care at Parkway Honda Dover! Great service, friendly customer care, and nice waiting area. I would highly recommend!

Awesome service department, advisors, and mechanics. Keep you informed the entire time of your appointment and sending reminders before your service.

Always great service !!!

Excellent service and friendly staff, highly recommend!

Always prompt and very professional. Live Honda vehicles and the service at Parkway is always honest and trustworthy. I was on a tight schedule today and they were most accommodating, love the use of technology to view service requirements and make instant decisions without a service tech needing to halt his work and find me. Great vehicle, excellent service. I highly recommend Parkway Honda.

Great car .Shane did a good job for us .

Did not see a salesperson to help us. We were in parking lot for about 30 minutes and it wasn't busy.

It was a great experience. They were very friendly and helpful

Oil change & tire rotation. Service was great as usual. 🙂 However, I don’t understand why I was charged for the tire rotation when I bought the vehicle with the tires from Honda three years ago & have always included free rotation. 😕

Great service! This was the first service since purchasing the vehicle. Friendly and efficient. Would definitely recommend.

The service work was done in a timely fashion. I was contacted about the cost. The staff was courteous and pleasant.

Quick and very competent work on my car.

After a routine oil change I noticed oil on the garage floor the next morning. I immediately called the service desk and they told me to come right in. Fortunately, it was just some excess that wasn’t cleaned up. The technician was apologetic and owned the issue.

My salesman and the entire staff were friendly, professional, & generous in making a deal very favorable to my liking and budget on a brand new 2026 Honda Ridgeline TrailSport. I’m very pleased !

I walked in without an appointment. Heather couldn't have been more helpful in getting me an appointment. Great customer service

Let me drive off the lot with a rotted frame after telling them to inspect my car.

Sold me a warranty on a used car costing almost 2000 dollars and the first issue was a universal joint they refused to cover The service department told the warranty company it failed do to rust ensuring they wouldnt cover the repair I suspect something very shady.They did agree to cover half the cost of the repair but my portion was almost 700 dollars that i should not have had to pay.I bought one new car there and had it serviced there.Getting ready to buy 2 new ones soon but it wont be from them

Worst customer experience ever. I initially purchased a vehicle from Shane at the Honda Dealership. I live in Michigan so this was a out of state purchase. Mark Mears the owner drove the vehicle to our home on August 28th. When we initially saw photos of the vehicle there was no obvious damage to the body and was told "it is in perfect condition." Upon delivery we noticed a dent in the back below the rear window. Mark said we could take the vehicle to a body shop to be repaired and they would pay for it. We ... Read More

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Google - Oct 15, 2026

Worst customer experience ever. I initially purchased a vehicle from Shane at the Honda Dealership. I live in Michigan so this was a out of state purchase. Mark Mears the owner drove the vehicle to our home on August 28th. When we initially saw photos of the vehicle there was no obvious damage to the body and was told "it is in perfect condition." Upon delivery we noticed a dent in the back below the rear window. Mark said we could take the vehicle to a body shop to be repaired and they would pay for it. We took it to our local Honda dealership who quoted us. I sent that quote to Shane and Mark to be approved via email. Heard nothing from either one of them. I followed up with Shane two days later and he in a text message got Mark's approval. I then requested something in writing saying the dealership would pay for the repair to which Shane provided a handwritten note. After the body shop repaired the issue, they contacted Mark for payment. Mark was super rude to the staff and the body shop and claimed they were trying to scam him. Eventually he paid but the whole experience was unprofessional. The second issue I have had with this dealership is the title. I purchased the vehicle on August 28th and as of October 15th I do not have the title in order to get new plates in Michigan. I have been given the runaround and been radio silenced by Mark and Shane and no one at this dealership can seem to make the issue right as I have to drive around on a expired temp plate. No one has apologized and given us a rental vehicle. Between my husband and I we have had to make multiple calls to multiple different people at the dealership to get help and no one could care less or seems to want to take ownership. I have no idea why it has taken so long to get the title and no one at this dealership cares one bit. They do not take care of their customers. Avoid this dealership at all costs.

I feel one star is fine the gentleman who sold me the vehicle wasn’t the issue he was amazing! Lawyer involved now!!!!!!!I purchased a 2019 Dodge Durango from Parkway Honda in Dover, and unfortunately my experience after the purchase has been extremely frustrating. Shortly after purchasing the vehicle, I began experiencing problems, including shaking while accelerating at highway speeds and concerns with the vehicle overheating. I also had concerns regarding the vehicle’s warranty and the information I was given about the vehicle and its condition. I took it to a different mechanic to get a second opinion and ... Read More

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Google - Oct 7, 2026

I feel one star is fine the gentleman who sold me the vehicle wasn’t the issue he was amazing! Lawyer involved now!!!!!!!I purchased a 2019 Dodge Durango from Parkway Honda in Dover, and unfortunately my experience after the purchase has been extremely frustrating. Shortly after purchasing the vehicle, I began experiencing problems, including shaking while accelerating at highway speeds and concerns with the vehicle overheating. I also had concerns regarding the vehicle’s warranty and the information I was given about the vehicle and its condition. I took it to a different mechanic to get a second opinion and over 13k in issues to a A vehicle I didn’t even have for 24 hours I contacted the dealership and attempted to have these issues addressed. I also requested documentation regarding the vehicle’s inspection, but I have not been provided with the documentation I requested. Because of the issues I experienced and the way this situation has been handled, I have now retained an attorney. My attorney has sent the dealership a demand seeking to unwind the transaction, including returning the Durango, paying off the remaining loan, and returning my down payment. At this point, I am allowing my attorney to handle the legal side of the situation. I’m sharing my experience because I believe customers should know what happened before making their own purchasing decisions. This review reflects my personal experience and the events as I experienced them.

I recently had a poor experience with this dealership. I inquired about a specific car which they told me was available on their lot. I was interested in moving forward towards purchasing the car, so they recommended that I complete a credit application. I did that and I was accepted for financing. After spending most of the day working things out, I felt like we were on the cusp of closing the deal, when all of a sudden I was told that someone else had already put a deposit down much earlier in the morning and so the car was ... Read More

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Google - Aug 31, 2026

I recently had a poor experience with this dealership. I inquired about a specific car which they told me was available on their lot. I was interested in moving forward towards purchasing the car, so they recommended that I complete a credit application. I did that and I was accepted for financing. After spending most of the day working things out, I felt like we were on the cusp of closing the deal, when all of a sudden I was told that someone else had already put a deposit down much earlier in the morning and so the car was already sold. It felt like a gut punch to have wasted so much of my time and emotional energy when I thought I was about to secure the deal. Not too mention, I wouldn't have had my credit run, if I knew the car wasn't even available in the first place. I wanted to get in touch with a manager to find out what happened. The manager told me they would get in touch with me, but they never did. The whole experience left me with a very bad impression.

My wife and I were traveling to N.E. Ohio.We we're driving and we lost power steering and many lights lit up on the dash. We we just south Dover and a Honda dealership was close we were able to drive to the dealership. They were able to diagnose the problem they told us we needed an alternator.,and they we be able to have one in the next day. Great! When we went to pay we used our credit card and they would charge 3% with a C C.The bill was almost $1,000.00 and they charge a credit ... Read More

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DealerRater - Aug 10, 2026

My wife and I were traveling to N.E. Ohio.We we're driving and we lost power steering and many lights lit up on the dash. We we just south Dover and a Honda dealership was close we were able to drive to the dealership. They were able to diagnose the problem they told us we needed an alternator.,and they we be able to have one in the next day. Great! When we went to pay we used our credit card and they would charge 3% with a C C.The bill was almost $1,000.00 and they charge a credit fee. That's WRONG I'm sure they made money on the service,why the extra charge they could have ate the CC fee. My dentist don't charge a CC fee even after 2 rout canals. When you're going to parkway Honda take plenty of cash or find a local auto repair shop.

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Update: after 3 visit my son got 2 exits from home and code came right back on the dash. Pd over $800 and problem not fixed. Headed in at 8:30 am tomorrow for third visit to get it fixed.

I went in for oil change and tire rotation. During the inspection they found that I needed my interior and exterior air filters cleaned or replaced. I opted to have them cleaned, however after waiting for about an hour they let my car down and said that if I wanted to have that done it would be another hour. I said no thank you. I watched several workers sit on phones while my car just sat without being worked on.

If I could give a zero star reveiw I would . The one star can be for the person who took the time to answer questions . Had to put service not listed because I paid $161. For a guess of what’s wrong with my vehicle. Was never informed it is $150 for a guess. Also went to 2 different Mechanics after this place but Neither of them agreed with parkways guess.

Let me start out by saying my wife and I are locals to the area and have been our whole lives. We went into Parkway with good reviews from other friends and family. Sadly, I did not get the same experience. We spoke with a salesman and explained we wanted to trade-in my wife’s car. We used KBB and knew a ballpark of what to expect. Upon a manager going for a test drive, the manager rudely states on the estimate sheet “car was filthy” and proceeds to lowball for the car saying it needed a ton of work. ... Read More

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Google - Dec 24, 2025

Let me start out by saying my wife and I are locals to the area and have been our whole lives. We went into Parkway with good reviews from other friends and family. Sadly, I did not get the same experience. We spoke with a salesman and explained we wanted to trade-in my wife’s car. We used KBB and knew a ballpark of what to expect. Upon a manager going for a test drive, the manager rudely states on the estimate sheet “car was filthy” and proceeds to lowball for the car saying it needed a ton of work. The car was freshly cleaned and serviced. Then came the price of the car. They do not budge on or work with you on the price. They charge top market rates and do not give you anywhere near the KBB value of your trade in. Based on my personal experience I will never be back to this dealership. We took our business to Dover of Mazda and negotiated a great deal with them and got us in a car the same day. Terrible customer service, rude management, and shady business. Avoid this place.

Dishonest and will take advantage of you if you’re a woman. They try to get away with charging more than what is initially told. They do terrible work and then try to make you pay for their mess. Avoid at all costs. Poor way to do business.

Avoid at all costs - this "shop" has no problem taking advantage and outright scamming their customers. Ordered tires for my wife's car from Tire Rack and selected Dover Honda from the list of available dealers registered with Tire Rack as they had the lowest labor charge at $92, yet as you can probably guess once my wife arrived the cost magically went up to $120. After it was pointed out that this was incorrect and the original email with the original price was shown all of a sudden the charge went back to the original quote. Who knows ... Read More

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Google - Nov 25, 2025

Avoid at all costs - this "shop" has no problem taking advantage and outright scamming their customers. Ordered tires for my wife's car from Tire Rack and selected Dover Honda from the list of available dealers registered with Tire Rack as they had the lowest labor charge at $92, yet as you can probably guess once my wife arrived the cost magically went up to $120. After it was pointed out that this was incorrect and the original email with the original price was shown all of a sudden the charge went back to the original quote. Who knows how many others they have successfully scammed like this. The issues didn't end there though - while working on the car they sheared one of the studs clean off. They did not communicate anything to my wife while she was in the waiting room that they broke our car, and I only noticed once she got back home. When I called the dealer the manager claimed that the stud was fine and they were able to reattach - Once I informed him that no the stud was ripped clean off with only a few viable threads past the wheel the story changed. Now if we wanted it fixed they would be happy to do it, but only if we paid for the part & labor to fix the mess they made. They also claimed that they had no choice but to break it - maybe next time use proper torque specs instead of using your impact at max settings just a thought. Very unserious operation they are running over there just go to Flynn's if you need a tire changed. Now instead of spending my evening like I had planned I got the honor of cleaning up Honda's mess - Hope it was worth making a fool of yourself by refusing to replace a $3.51 part and claiming my wife was lying when she said nobody told her you broke her stud and let her drive home in the shape that it was. Definition of a penny wise pound foolish.

My car broke down three hours away from home on a back road in Logan, Ohio on my birthday. I didn’t have many options but had AAA so I decided to have it towed to the nearest dealership I could find which was parkway Honda. Instead of replacing the engine with a used engine (I had concerns) they recommended that I do a full engine rebuild. Upon picking up my car and getting it home, I realize some things were off. My coolant reservoir was empty and my air conditioning wasn’t working so I called Honda who instructed ... Read More

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Google - Oct 7, 2025

My car broke down three hours away from home on a back road in Logan, Ohio on my birthday. I didn’t have many options but had AAA so I decided to have it towed to the nearest dealership I could find which was parkway Honda. Instead of replacing the engine with a used engine (I had concerns) they recommended that I do a full engine rebuild. Upon picking up my car and getting it home, I realize some things were off. My coolant reservoir was empty and my air conditioning wasn’t working so I called Honda who instructed me to fill it up and the next day upon driving it I realized that it was leaking coolant. I was in a bind and took it to a local shop around the corner from me because I could not drive it in the condition it was in let alone drive it an hour back to where I just picked it up from the day prior to have them fix the issue. The shop did a quick glance and noted some things that did not look right. Not only was my car leaking coolant, but my AC lines were hanging free and so were my power steering line. Both of which were the least of my worries. Honda had no choice but to agree to fix it driving the hour to come pick up my car and take it back to “Solve the problem”. The technician who worked on my car did not clamp the coolant hose properly or plug my AC compressor back in. They had my car for the weekend knowing prior to me picking it up that I needed it and brought it back to me on Monday. I was happy and all was well until I noticed my car making a popping noise upon braking and clunking noise when turning. It was not long after they had delivered my car back to me that it started making this noise and it was very faint at first. I searched around for a good place to take my car while trying to save for the potential repair since I’d just given Honda every dime I had thinking it couldn’t be related to the work they’d done. I took it to a shop outside of town who told me they thought it might be the strut or maybe cv axle. Upon inspecting my car further, they also informed me that I was missing a lug nut on the right side of my car and a few others were loose. I called honda that same afternoon to tell them to keep an eye on the tech that did the work on my car because they obviously did not put my car back correctly. After replacement of the strut and the CV axles on both the left and right side, my car was still making the same noise. The shop tried but couldn’t trace the noise. A few weeks later, the noise gradually continued to get louder and more consistent so I took it back to the shop that looked at it the first time around when Honda failed to complete the engine rebuild correctly the 1st time. This shop was able to track the noise down and found it to be the left front control arm rearward bushing bolt loose as well as a few other engine cradle bolts. After tightening said bolts, my car stopped making the noise. I was lied to by Jeff at Honda saying that the technician would not have had to touch these bolts however, after doing some research, I found that the cradle bolts as well as the rearward control arm bushing bolts would need to be loosened to make room to drop the cradle, engine, and transmission. The place I took my car back to the second time charged me $150 to tighten these bolts and l was just chastised by this same manager saying I should have brought my car back to them instead of waiting 4 months and 4k miles. I informed him I didn’t understand what the noise was and mistook it for a failed component. Additionally after this place caused me so much grief, why would I reach back out to them. I don’t know why me bringing my car an hour back to have them look at it is even relevant when they told me that their techs looked everything over. I took them at their word. I am livid, disgusted, and hurt beyond words that I was treated this way. This place is gonna end up killing somebody. And unfortunately, shops are never held accountable for their negligence until a life is lost.

Had an appointment and scheduled it 3 weeks prior for 7am. Called at 1 pm and they haven’t even looked at it. Very disappointing. Will not go back.

I took our CR-V in due to a noise stemming from the rear tire. They diagnosed the issue being a screw in the wrong hole in the rotor. They charged us $150 which is understandable. However they charge us $300 to put the screw in the correct hole. The screw is unobstructed and at most couldn’t have taken 15 min. That seems extremely high to me. I will say it was a pleasure working with Aaron in Service. He was very professional, knowledgeable and very friendly.

I had an appointment scheduled at Parkway Honda for tomorrow morning. To change my oil and go over my vehicle. Friday morning I am leaving on a trip. It’s going to be over 700 miles. The day before I’m supposed to get the Service. I receive a call from the service department, letting me know that they had to cancel my appointment and change it till 21 July. I told her I am very concerned because I am now receiving a message on my dash with the little wrench and the code B12. The code is for oil change and ... Read More

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Google - Jul 9, 2025

I had an appointment scheduled at Parkway Honda for tomorrow morning. To change my oil and go over my vehicle. Friday morning I am leaving on a trip. It’s going to be over 700 miles. The day before I’m supposed to get the Service. I receive a call from the service department, letting me know that they had to cancel my appointment and change it till 21 July. I told her I am very concerned because I am now receiving a message on my dash with the little wrench and the code B12. The code is for oil change and Service check. Needless to say they could not help me. So I made a call to another dealer. Got my car in tomorrow morning to change the oil and go over it before I head on my trip. Oh, and I canceled the appointment on the 21st. . I think I might just need a whole new dealer.

I was charged $164 for a diagnostic test to see why the tire pressure light was on and specifically read on the dash "see dealership". Was told the wrong size tires were put on the car, which is the reason for the tire pressure light. The tire shop was blamed for not verifying the correct tire size before installing (which was 5 mm difference), but yet not one "professional" service tech from Honda thought to check this first either before running their test. A test that did nothing, $164 paid for nothing, when the car still has a warranty! ... Read More

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Google - Jul 8, 2025

I was charged $164 for a diagnostic test to see why the tire pressure light was on and specifically read on the dash "see dealership". Was told the wrong size tires were put on the car, which is the reason for the tire pressure light. The tire shop was blamed for not verifying the correct tire size before installing (which was 5 mm difference), but yet not one "professional" service tech from Honda thought to check this first either before running their test. A test that did nothing, $164 paid for nothing, when the car still has a warranty! The warranty "didn't apply" because Honda stated it was "customer error".

Bought a Honda certified Accord not 6 months ago and was told I get 2, maybe even 3 free oil changes. First one was honored but I had to remind the service dept. But this time, even informing them ahead of time again, I got charged AND, after responding yes to a complementary carwash, never got that. I have always had good service at this Honda dealer but certainly not this time. May be finding another place for service from now on

My family has purchased their cars from Shane for the past 15 years, and he has never given us a lemon or a bad deal. He’s easy to work with, and will always do everything he can to find you the right car for you!

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Purchased a used 2017 Honda Ridgeline that was supposedly thoroughly inspected and certified by Honda and two days later engine light comes on ,remote start stops working. So , take back in and they then inform me that the catalytic converter is bad and it will cost me $ 3,440 to repair. I had payed them 15,500 cash.

My experiences with this dealership have been confusing - specifically with Mike Parker. Shane Sunderline was unable to facilitate a remote sale, but that seems like a communication issue. If you have any issues with this dealership that escalate to the level mine did, please report them to Honda customer service (you can Google their number) and have a case opened. Quick version. I would personally avoid the Honda Certified Pre-Owned (CPO) 2022 Honda Accord Hybrid Sport ( VIN 1HGCV3F2XNA046155 ) for sale. The tire tread of the rear tires - as measured with the dealer's own tool in front ... Read More

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DealerRater - Apr 17, 2025

My experiences with this dealership have been confusing - specifically with Mike Parker. Shane Sunderline was unable to facilitate a remote sale, but that seems like a communication issue. If you have any issues with this dealership that escalate to the level mine did, please report them to Honda customer service (you can Google their number) and have a case opened. Quick version. I would personally avoid the Honda Certified Pre-Owned (CPO) 2022 Honda Accord Hybrid Sport ( VIN 1HGCV3F2XNA046155 ) for sale. The tire tread of the rear tires - as measured with the dealer's own tool in front of dealer representative Mike Parker - was under the 5/32" tread depth required to meet Honda CPO used status. The dealer representative (Mike Parker) did not offer to fix this problem after being notified of it, did not offer to talk to service about this issue, and did not offer to report this to his sales manager. Extended version. I initially communicated back and forth with Shane Sunderline. I asked for documentation from an official company email before transferring money, and it was not provided. He sent me a buyer's order via text message with numbers - a good start. He then gave me their wire transfer information to send nearly $29,000 via wire transfer. I requested documentation to be sent from an official company email. I even offered to Zoom. Shane said they don't do electronic signatures. He communicated they also do $1,000, non-refundable deposits. I asked what happens if the vehicle isn't in the condition listed - "It is non refundable so we would take a deposit down on the vehicle if your 100% certain that your interested". I asked if there is anything in writing for this. I did not receive a clear "yes." I received an explanation that they would mark the car as sold and I would come in and do the paperwork in person. I called in to discuss documentation with a finance person (Alicia) who understood my concerns. After their finance person offered to work on sending me something official, Mike found out about this, texted me, and that it was better if I came in person. It appeared he put a stop to the actions of the finance manager. He said I was concerned about "wiring a deposit without a receipt," which is not accurate. He offered to take my payment over the phone by credit card - still without any documentation from an official dealer email address. A screenshot from a number that comes up as a "robocall" when searched on Google doesn't inspired confidence. I felt that Shane was trying to do the right thing, but if they have an Internet sales team, that those folks should have handled this instead. I drove 3.5 hours from the Cincinnati area to Dover and called Parkway Honda to arrange an appointment. I reached Sarah Kerr from the Internet sales team on the phone, and she arranged a test drive with Mike Parker. Sarah was professional and understood my frustration. Mike was professional until I measured the tread depth on the vehicle, which was below the required 5/32"+ on the rear tires that is required to achieve a Honda CPO classification. I measured the tread depth of the tires in front of him with a tire tread depth tool that he provided me. I asked what he would do to rectify this situation. He replied that it was certified, and then refused to let me take home the numbers he had drawn up on paper. He did not offer to fix the issue. He did no offer to notify his service team of the problem with the tread depth. He did not offer to notify his sales manager of the problem. This is not how Honda dealerships are run. If there is a problem with a Honda CPO vehicle and it is brought to the attention of a dealer representative, that representative is would typically work with management to rectify the situation. The fact that the tread was below the minimum - verified in front of a dealer representative - and Mike simply claimed it was certified, indicates serious deficiencies in customer service.

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The level of quality with their mechanics have sharply declined as of late. They seem incredibly dim, uninformed, lazy and have a strong desire to disregard or flat out ignore customer statements about their vehicles. We have had our vehicle in 3 times in the past 2 weeks because we have found stuff that we told them to address that they simply didn't or did a halfhearted of trying to "fix". In the end we took our car to another shop and they got it fixed immediately and with little trouble. My opinion is if your looking for a ... Read More

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Google - Mar 26, 2025

The level of quality with their mechanics have sharply declined as of late. They seem incredibly dim, uninformed, lazy and have a strong desire to disregard or flat out ignore customer statements about their vehicles. We have had our vehicle in 3 times in the past 2 weeks because we have found stuff that we told them to address that they simply didn't or did a halfhearted of trying to "fix". In the end we took our car to another shop and they got it fixed immediately and with little trouble. My opinion is if your looking for a car here, then maybe choose somewhere else to get it serviced because these mechanics don't know what they are doing.

I gave dealer check for 10000 and they were preparing paperwork for me to sign as I arrived at 5 pm. At 630 I told them I had to go turn in my car at CarMax for cash because they couldn’t match the trade (there’s was 1600$ less). So I told them I’d be back as soon as I could. At 7pm, salesman called and wanted to know if I was done yet. He knew I was driving 30 mins to carmax.I said I just got here. He said he’d probably have to stay over since I wouldn’t be ... Read More

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Google - Mar 8, 2025

I gave dealer check for 10000 and they were preparing paperwork for me to sign as I arrived at 5 pm. At 630 I told them I had to go turn in my car at CarMax for cash because they couldn’t match the trade (there’s was 1600$ less). So I told them I’d be back as soon as I could. At 7pm, salesman called and wanted to know if I was done yet. He knew I was driving 30 mins to carmax.I said I just got here. He said he’d probably have to stay over since I wouldn’t be back before 8pm. I said ok. At 750 pm, I was getting a Lyft back to dealership. Salesman calls and said he can’t stay at dealership by hisself. Can I come back tomorrow? I said ur joking right? I don’t have a car anymore- I sold it to carmax and am currently getting a ride to ur dealership. I’ll be there in by 820 He said the finance guy leaves at 8 I said , ok, I’ll drive the car home and come back tomorrow- you have my chk for 10000$ and I’ve been approved for financing He said I can’t do that I asked if I could get a loaner til tomorrow as I live 90 mins away and have no way to get home. He said he’d can’t do that I said what would you have me do? It’s dark, I’m 60 year old women and I have no way to get home and you said you would stay over and obviously the dealership knew I was going to carmax to turn my car in. I arrived at 820- no one was there. I had to walk 1/2 mile to McDonald’s and wait for a friend I called in wheeling wv to come get me from 90 miles away. Dealer called in am. When would I being coming back up? I said - send my personal belongings I put in the new car I was buying to me. The deal is off!

Mixed review. I feel good about the deal and vehicle (that earns the second star), less so about the dealership. My salesman, Jimi Basiletti, unfortunately epitomizes the stereotypical poor sales approach. He was responsive and friendly... leading up to the sale closure. The sales process was smooth, other than some unpleasantness/tension at the showroom with other staff (primarily the General Sales Manager). Following the sale, I experienced a minor warranty issue from PDI oversights (immediately notified Jimi upon discovery that evening). The total repair would have been well under $100, inclusive of labor, to correct a Ridgeline trunk misalignment and ... Read More

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Google - Feb 15, 2025

Mixed review. I feel good about the deal and vehicle (that earns the second star), less so about the dealership. My salesman, Jimi Basiletti, unfortunately epitomizes the stereotypical poor sales approach. He was responsive and friendly... leading up to the sale closure. The sales process was smooth, other than some unpleasantness/tension at the showroom with other staff (primarily the General Sales Manager). Following the sale, I experienced a minor warranty issue from PDI oversights (immediately notified Jimi upon discovery that evening). The total repair would have been well under $100, inclusive of labor, to correct a Ridgeline trunk misalignment and resultant torn seal at receipt of the vehicle. There were other issues I didn't even raise (missing fender clips that my local dealer kindly addressed, noticeable clear coat scuffing on passenger A-Pillar, etc.). Jimi acknowledged my message with pics a couple days after sending and said he'd check with his manager on how to correct. I never heard back. Worse, I followed up weekly for a few weeks and never received another reply from him... excepting a survey request. While it may have been automated, I'm obliging to help others. Regrettably, the process continued after I emailed the Internet Sales Manager (he too sent a survey request, stating to contact if it wasn't 5 star experience) about the lack of response from Jimi, including screenshots. While I never heard from him, I received a call from a Service department employee, Mason. He was largely dismissive of the issue but said he'd "try to file with Honda's warranty department" and follow up. It's been over a month and I've received no response. Bottom line, I'm happy with the deal and Ridgeline, very unhappy with the dealer. Generally unpleasant experience at all stages (excepting early email exchanges, as I'm from over an hour away) and was the anthesis of a recent Mazda dealership in Erie, PA (that dealer couldn't have provided a nicer experience). The Mazda dealer exceeded expectations at every stage and made the whole buying experience a joy... not excitement mixed with disappointment. Such a shame to have a great vehicle in the Honda Ridgeline but terrible dealership experience.

I will NEVER do business with Parkway Honda again. These people have attempted to rip me off each and every time I've taken my vehicle there. I took it there for a rear wheel bearing replacement. I had called and gotten a verbal estimate of $475 but, after I dropped it off, the price went to $990. They claimed original estimate was for parts only, but in the original estimate, the part was $183. I checked another Honda dealer, and the part was $171. It sickens me to think how many people they've ripped off like this.

Nice people but slow at fixing car and a mistake always happens where they need to fix what they messed up. They do not do any compensation of price reduction or anything for the extra time that was their mistake. Frustrating. Had car from 8am to close on Friday. Called Saturday and got Brooke but no one working on car or call back from service for update. Now Monday at 9:37am and still no update on if car is done or not. Maybe they could throw in a free transmission and radiator fluids change for no charge while they still ... Read More

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Google - Dec 16, 2024

Nice people but slow at fixing car and a mistake always happens where they need to fix what they messed up. They do not do any compensation of price reduction or anything for the extra time that was their mistake. Frustrating. Had car from 8am to close on Friday. Called Saturday and got Brooke but no one working on car or call back from service for update. Now Monday at 9:37am and still no update on if car is done or not. Maybe they could throw in a free transmission and radiator fluids change for no charge while they still have my car.

If I had known that the used 2013 Honda Pilot that I bought from Parkway Honda in June needed over $4800 of repairs not covered under the extended warranty, then I wouldn't have bought it. The salesman was friendly and he showed me on the Carfax report that their Service team did a maintenance inspection, replaced the timing belt since it was over 100,000 miles and had serviced it (oil change). When I got the first oil change done at a local service shop, I was told that they couldn't check the oil level because the dipstick was seized up. They ... Read More

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Google - Nov 22, 2024

If I had known that the used 2013 Honda Pilot that I bought from Parkway Honda in June needed over $4800 of repairs not covered under the extended warranty, then I wouldn't have bought it. The salesman was friendly and he showed me on the Carfax report that their Service team did a maintenance inspection, replaced the timing belt since it was over 100,000 miles and had serviced it (oil change). When I got the first oil change done at a local service shop, I was told that they couldn't check the oil level because the dipstick was seized up. They said it looked like it had been that way for a while. Then a few weeks later, the check engine light came on with other lights, so I brought it to Parkway Honda Service and was told the engine was misfiring because it needs 3 piston rings replaced due to carbon buildup and the extended warranty company will not cover it. All of this really makes me question if they really did a maintenance inspection before I bought it. They did fix the oil dipstick at no charge, but they say they can't help with the cost of the piston rings ($4755). I also was told that this was a known issue in these engines because there was an extended warranty by Honda to replace the piston rings, but it had expired in 2021. I really feel like Parkway Honda failed to reveal to me all that was wrong with the vehicle before I bought it.

Customer service is terrible

If 0 stars were an option I would chose 0 stars.

Bought a brand new 2023 passport and took in over a year ago to have my charger fixed. It still doesnt work. Thought we take in for next oil change and told them it still doesnt work and they told me since I took it in once to be fixed they wont fix it and cant fix it. Not happy about that. Its under warranty and should work.

Every time I have gone to Parkway, from the purchase of a new car to servicing, there is a problem. When I bought the 2022 CRV (in 2022) The salesman lied, (I found out later) I went elsewhere for services after the 1st one at Parkway. I finally gave in and gave them another chance and took my car in for servicing recently. When I got home (about a 4o minute drive) I had a code saying it was time for an oil change, THIS IS WHAT I JUST HAD DONE! I called the service dept, and the girl that I spoke ... Read More

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Google - Sep 26, 2024

Every time I have gone to Parkway, from the purchase of a new car to servicing, there is a problem. When I bought the 2022 CRV (in 2022) The salesman lied, (I found out later) I went elsewhere for services after the 1st one at Parkway. I finally gave in and gave them another chance and took my car in for servicing recently. When I got home (about a 4o minute drive) I had a code saying it was time for an oil change, THIS IS WHAT I JUST HAD DONE! I called the service dept, and the girl that I spoke to was very "flip" about it saying, "You can just fix that yourself" Yeah, I can but that's horrible customer service! I have never had a good experience here! I won't be back!

They charge me $149 to put a serpentine belt on for labor. It took the mechanic 10 minutes to put it on. That was the last time I ever went back there.

I was treated very badly with an attempted bait and switch. After driving for 1.5 hours and an email the vehicle was there for me, they mysteriously sold it while I was on my way. Of course, they had other trim levels that I did not want. Today, after speaking with Bob, he was very sorry for what happened and hung up on me. I would be wary of doing business with this place.

I called to adjust my oil change and inspection appointment with added concerns about my rear brakes. Upon arrival of my appointment, I was informed of $145 diagnostic fee. None of which would be applied to repairs. On top of that, they now charge a 3% fee to process credit. This is a multi billion dollar company. I’m very disappointed in the changes at this location over the last few years. It has become unaffordable for regular working class folks.

So I purchased a used van from this place. I come to find out after only 1,000 miles they sold me a vehicle with faulty brakes, leaking fluids, and painted over rust! Buyer Beware! Oh, I almost forgot, financing LOST my down payment!!! OK, So I left this nasty 1 star review for Parkway Honda. As you can see the owner reached out to me in return. I called and scheduled an appointment with the service department. Parkway Honda fixed all of my issues at ZERO cost to me!!! They totally redeemed themselves and deserve a five star review! I now change ... Read More

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Google - Aug 20, 2024

So I purchased a used van from this place. I come to find out after only 1,000 miles they sold me a vehicle with faulty brakes, leaking fluids, and painted over rust! Buyer Beware! Oh, I almost forgot, financing LOST my down payment!!! OK, So I left this nasty 1 star review for Parkway Honda. As you can see the owner reached out to me in return. I called and scheduled an appointment with the service department. Parkway Honda fixed all of my issues at ZERO cost to me!!! They totally redeemed themselves and deserve a five star review! I now change their rating from one star to five stars for customer satisfaction!!! Thank you Parkway Honda! Ok, new update! I am back down to one star! A review of the so-called repairs their service department made! I called service because my transmission is now leaking worse than when I originally took it in for repairing. My shuddering brakes now squeal and are grinding. I asked service about guaranteeing their work and was told they would get back to me! Hahaha, that was a week ago!!! Still awaiting that return phone call. Can you say used car dealership without frowning or fretting? Are we fixing these problems or must I take this van to a REAL mechanic? P.S. If you do contact me as a result of this shit review, I do not expect to have to pay for being sold a defective car and I require a loaner due to the distance from me! NOT IMPRESSED AT ALL! ONCE AGAIN, BUYER BEWARE!!! P.S.S. No body ever did explain to me as to why they painted over the rust. Additional note...just payed 700 out of pocket to get the brakes fixed correctly and have an appointment with a transmission shop to replace the transmission lines that are leaking all over my driveway! THANKS PARKWAY HONDA! NOT!!!

***Update*** So after a lot of wrangling with Parkway and ME negotiating the price of the replacement light bar down with my local ford dealer on Parkway’s behalf (turned out to be a ‘no good deed goes unpunished’ event), I received a check to replace the light bar. Mark Mears (the actual owner, not the sales manager on the Google reviews with the canned responses) wouldn’t replace the windscreen. Initially claiming it was done in transit (proof in shipper photos shows it was pre-existing) and then explaining that if they didn’t miss the light bar water intrusion ... Read More

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Google - Aug 16, 2024

***Update*** So after a lot of wrangling with Parkway and ME negotiating the price of the replacement light bar down with my local ford dealer on Parkway’s behalf (turned out to be a ‘no good deed goes unpunished’ event), I received a check to replace the light bar. Mark Mears (the actual owner, not the sales manager on the Google reviews with the canned responses) wouldn’t replace the windscreen. Initially claiming it was done in transit (proof in shipper photos shows it was pre-existing) and then explaining that if they didn’t miss the light bar water intrusion at the dealership, they would have got a replacement part from a wrecker for a fraction of the cost and now the cost to rectify their mistake is way to expensive to now do anything with the windscreen. Here’s the problem with this: - Jamal told me the car was boss’s wife’s car and not had general wear and tear…. - the windscreen couldn’t be spot fixed as it had already been fixed (or attempted to) and it was a bad repair at that. Insurance now won’t touch the windscreen, leaving this to me to cough up. - so if it was (badly) repaired prior to selling, why wasn’t this noted by anyone? - photos of pre-delivery show the car dripping wet. Hard to see drops of water inside the rear light bar like this. Deliberate? It’s very likely given the history. A known issue? Almost certainly. So hidden costs of circa $1500 for the windscreen after fighting tooth and nail for my light bar to be paid for and only getting any traction via a 1 star review and repeated outreach and follow up by me. - deception, radio silence, gas-lighting, problem resolution via ‘we win less/you lose less’ model. Having owned businesses for most of my adult career I have genuinely lost money on some transactions to rectify a bad customer experience. It doesn’t seem like the case here. Scaled sales and promoted 5 star reviews allow negative reviews to be buried. *** Original Post*** Started good, then super bad. In writing from Jamal Taylor ‘no - nothing wrong with the car’. Noted general wear and tear. Bought the car & picked up by the shipper. Pictures picked up water intrusion in rear light bar and chip on windscreen at the dealership. I asked them to rectify this circa $3,500 problem, that’s when the communication stopped. Neil the manager hasn’t returned any calls. So many opportunities to make this right. Just do the right thing here. Disappointing.

I went in to purchase a car...with cash. Went in with my mom who can barely walk. Started talking price. The young man who was talking with us refused to come down at all. When I asked said man if we could have a minute to discuss it he replied with "oh you want me to leave?" I said yes please. His next comment is what made me say no. He said "oh I thought this was my desk". He was very rude. Did he expect my 84 yr old mom who has difficulty walking to ... Read More

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Google - Aug 2, 2024

I went in to purchase a car...with cash. Went in with my mom who can barely walk. Started talking price. The young man who was talking with us refused to come down at all. When I asked said man if we could have a minute to discuss it he replied with "oh you want me to leave?" I said yes please. His next comment is what made me say no. He said "oh I thought this was my desk". He was very rude. Did he expect my 84 yr old mom who has difficulty walking to get up and us go somewhere else to talk in private. I was going to buy the car that I drove an hour almost to buy. But his rudeness sealed a no. Don't remember his name but he was a light skinned male.

Great service from start to finish. Shane delivered top quality AGAIN! He answers all questions with patience and expertise. The service department is so kind and knowledgeable. The team at Parkway Honda is EXCELLENT.

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Everything went great.

Was in for an oil change. Money was taken out of my car and a cover was left off from my air intake. I had to go back to the dealership to pick it up. Was pretty disappointed.

Mike was very helpful in helping me pick out my first vehicle! He was very honest and answered all of my questions! I highly recommend Mike Parker!

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